BONN-O™ Privacy Policy

This unified policy governs your use of www.bonn-o.com, related mobile sites, applications (including “The BONN-O”), and all associated services (hereinafter "Platform"). The Platform is wholly owned and operated by M/s. Cloud Kennel AI Pvt Ltd (“Owner,” “Company,” “We,” “Us” or “Our”), a company incorporated under the Companies Act, 2013 of India, with registered office at L1001 Park Titanium, Park Street, Wakad, Pune, Maharashtra - 411057, India, and operating under the brand name BONN-O.

Your continued access or use of any section of the Platform signifies your express consent and agreement to all clauses herein, including the collection, processing, storage, and transfer of your personal data, in accordance with this policy and applicable Indian law.

This document is published in compliance with:

• The Digital Personal Data Protection Act, 2023 (“DPDP Act”)
• The Information Technology Act, 2000 (“IT Act”)
• Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

All matters shall be governed by the laws of India.

• Platform: www.bonn-o.com related mobile applications, sub-domains, dashboards, APIs, or widgets managed by the Company.
• Services: Marketplaces, appointments, chats, orders, logistics, support, communications, and all platform functionality.
• Personal Information / Data: As per Section 2(t) of the DPDP Act, any data about an individual who is identifiable by or in relation to such data.
• User / You: Any individual accessing or transacting on the Platform.

Types of Information Collected

• Personal Data: Name, contact details, demographic information, login credentials, chats, profile content, and feedback.
• Derivative Data: Activity logs, device/browser data, usage statistics, IP addresses.
• Geo-Location Data: With user consent, collected for delivery, safety, and service optimization.
• Device Access Data: Collected with explicit user permission (e.g., camera, storage access).
• Cookies and Similar Technologies: Used for analytics, performance, and personalization.

Use of Information

• Manage your account
• Verify identity and enable login
• Provide and improve services
• Communicate updates or support
• Provide promotions (opt-out available)
• Analyze data for audits, research, and enhancements
• Protect against fraud or abuse
• Comply with legal requests

Lawful Basis under DPDP Act

All data processing is based on valid grounds such as consent, performance of contract, compliance with legal obligations, or legitimate use under Section 7 of the DPDP Act.

Public Sharing

Content shared in public forums (e.g., reviews, chat) is visible to others and voluntarily disclosed by the user.

Data may be shared with:

• Regulatory authorities, if legally required
• Vetted service providers for payment, logistics, analytics, or customer support
• Affiliate companies to deliver integrated services
• Buyers/Sellers, for issue resolution
• New entities in case of merger/acquisition
• In de-identified form for internal use or research

All disclosures are done in accordance with the data sharing safeguards outlined under the DPDP Act, 2023.

Care plans and AI companies

On a pet’s Care plan page there is a button, “Tailor this plan to [pet’s name]”. Only when you press it, we send a short description of that pet to an AI company, so that it can suggest a few extra care lines. The description has only: the kind of pet (dog or cat), the name of the breed, the pet’s age in months and life stage (for example “puppy”), the pet’s size, and whether your profile says the pet is vaccinated and microchipped. It is written as “Pet 1”.

We never send the pet’s name, your name, your phone number, your e-mail address or your address, the pet’s photo, or any notes or numbers you typed (such as vaccination notes or a chip number).

The AI companies we use may process this description on computers outside India. We choose which companies to use and may change them, and each is asked only for care suggestions.

If you never press the button, nothing is sent, and you still get the standard checklist, which is written by us and works without any AI. The lines an AI writes are checked by our own safety rules before you see them and are kept with that pet’s care plan so you can see them again. We also keep a count of how many suggestions were asked for and what they cost, but never what was asked, what was answered, which pet or which person.

Care plans are general guidance, not a vet’s advice.

In accordance with Chapter III of the DPDP Act, you have the following rights:

• Right to Access your personal data
• Right to Correction or updating of inaccurate data
• Right to Erasure, subject to legal and service obligations
• Right to Withdraw Consent by contacting support@bonn-o.com
• Right to Data Portability, where applicable

Managing Cookies

Cookies can be controlled via your browser settings. Disabling them may affect experience.

Communication Preferences

Users can opt out of promotional communication; transactional communication is mandatory.

We implement reasonable security practices and procedures as per Rule 8 of the IT (SPDI) Rules, 2011 and Section 8 of the DPDP Act.

• Industry-standard measures including encryption, access control, and regular audits are in place.
• Users are responsible for securing their credentials.

The Platform is not intended for users under the age of 18. Minors may use the platform only with verifiable parental consent. We do not knowingly collect data from children. If such data is discovered, write to care@bonn-o.com for deletion.

Returns and Replacements

• Users may request returns for defective/wrong items
• Sellers must accept valid returns
• No response within 3 days results in resolution in Buyer’s favor

Dispute Resolution

• Initial resolution through Buyer-Seller communication
• Unresolved issues can be escalated to admin@thebonn-o.com
• BONN-O decisions are final and binding

Buyer Protection Program

• Claims must be raised within 5 days of delivery.
• Covers specific grievances, not buyer remorse.
• Limited to 3 claims/year and ₹5,000 per claim.
• Blacklisted users are excluded.

Chargebacks

• Processed as per dispute policy
• Sellers must provide accurate invoicing and order tracking.

• Use of obscene, hateful, racist, or sexually explicit language is prohibited
• Inappropriate reviews or threats result in suspension or blacklisting
• No spam, impersonation, or unauthorized contact is allowed

• IP owners can report counterfeit or infringing content contacting admin@thebonn-o.com
• Verified complaints result in listing takedown
• BONN-O disclaims guarantee of seller authorization unless otherwise stated

• The Platform may contain external links
• BONN-O is not liable for third-party content or damages
• Users should verify external privacy policies independently

We reserve right to amend at any time. Effective immediately once posted.

To delete your account:

• Open BONN-O App
• Navigate to Settings > Privacy > Delete Account
• Select reason and confirm deletion. Data will be deleted subject to legal obligations.

Data will be deleted subject to retention obligations under Indian law.

Grievance Officer : Sourabh Sharma

Email : care@bonn-o.com.

All grievances are acknowledged within 24 hours and resolved within 15 days, in accordance with Section 13 of the DPDP Act and IT Rules, 2021.

• Transactions are conducted in INR unless stated otherwise
• Company is not liable for loss from user error
• Not liable for fraudulent claims
• Not liable for unauthorized disclosure unless grossly negligent
• No warranties beyond seller-stated terms
• Terms are binding under Indian law

By using BONN-O, you confirm you have read, understood, and agreed to this unified privacy policy. For queries, contact care@bonn-o.com